The Best Hotel Values in America, Volume II

How do they do it? They buy fewer vowels, and pass the savings on to you!

Welcome to Part 2 ofour look at America’s biggest business-traveler hotel chains.  We looked at room prices and amenities for 5 different chains, and chains of chains. See our previous post for which features we deem important, and which we can live without. The chains we looked at were Hampton Inn (a division of Hilton), La Quinta, Marriott and its sub-brands, Holiday Inn, and Choice Hotels and its sub-brands.

Marriott includes:

  • SpringHill Suites
  • Courtyard
  • Marriott (just “Marriott”, no qualifier except “Hotels and Resorts”)
  • everything from Ritz-Carlton to something called EDITION Hotels. Just in case you thought the medial capital letter in “SpringHill” was douchey, they’ve given you an entire word surrendered to the typographic insanity of contemporary branding.

Choice Hotels include:

  • Comfort Inn
  • Comfort Suites
  • Quality Inn
  • Sleep Inn
  • a bunch of others such as Clarion, Rodeway Inn, and EconoLodge that don’t really fit the definition of a business-traveler hotel. (The first too Park Place, the second and third too Baltic Avenue.)

Of course room prices, even intra-chain ones, fluctuate daily. We’re not going to examine a year’s worth of prices among all chains for a post that’s going to sit at the top of our page for 3 days at most, so we selected hotels closest to the airport in 5 disparate cities (Minneapolis; Macon, Georgia; Seattle; Lubbock, Texas; St. George, Utah.) Within reason, mind you: if you had to travel an extra mile from the airport to save $30 at another hotel in the chain, we went with the cheaper hotel. This was for a 1-night stay on April 1, 2011 – a day near no major holiday, nor any big local events that we know of. Get ready for some self-explanatory charts!

Price ($)MINMACSEALUBSTGAvg
Hampton Inn999584.1592.6595.2093.20
La Quinta696982759477.80
Marriott59C99M104C130C159C110.20
Holiday Inn84.1580899611392.43
Choice63.15F51Q57Q76.50Q87M66.9

M=generic Marriott, C=Courtyard
F=Comfort Inn, Q=Quality Inn

Smoke?MINMACSEALUBSTG
Hampton InnNOYESYESNOYES
La QuintaYESYESYESYESNO
MarriottNONOYESYESYES
Holiday InnYESNOYESYESYES
ChoiceYESYESYESNONO
Internet?MINMACSEALUBSTG
Hampton Innwirelesswiredwiredwiredwireless
La Quintawirelesswiredwirelesswiredwireless
Marriottwiredwireless ($10)wiredwirelesswireless
Holiday Innwiredwirelesswirelesswirelesswireless
Choicewirelesswiredwirelesswirelesswireless
Breakfast/
microwave & fridge?
MINMACSEALUBSTG
Hampton InnYES/NOYES/NOYES/NOYES/NOYES/YES
La QuintaYES/NOYES/YESYES/NOYES/NOYES/YES
MarriottNO/NONO/NONO/NONO/NONO/NO
Holiday InnNO/NOYES/YESNO/YESYES/YESYES/YES
ChoiceYES/NOYES/YESYES/YESYES/YESNO/YES
Laundry?MINMACSEALUBSTG
Hampton Innvaletselfvaletvaletvalet
La Quintaselfselfselfnoneself
Marriottselfselfnonenoneself
Holiday Innselfselfselfselfself
Choicevaletselfselfselfself

Observations:

Amazingly, at least to us, most hotels in 2011 allow smoking. The good news is that in the hotels that do, fewer than 10% of the rooms are devoted to accommodating the practice of that vile, repulsive, loathsome, nauseating habit. May we one day as a nation progress to the point where prejudice and bigotry are forever things of the past, except when practiced against that class of Cro-Magnons who pollute the air far more tangibly than any coal refinery does. But given that almost all rooms forbid smoking, no wonder it’s usually easy to get a non-smoking room.

The Holiday Inn in St. George welcomes pets for $25, a good deal considering that most hotels we surveyed would just as soon have Fluffy and Mittens sleep in your car.  The Marriott in Lubbock charges $100, which is almost the same thing.

The Twin Cities airport Holiday Inn doesn’t comp you on breakfast, but does offer a $20 voucher. Not per person, per room. At least one CYC author could eat $10 worth of hotel breakfast food in his sleep. And while the folks at the Holiday Inn in St. George apparently love animals, they also close the laundry room between 11 pm and 7 am, a cruel joke to play on anyone who’s been hiking Zion Canyon all day in the middle of summer.

Walmart sells microwaves for $55 and mini-fridges (with freezer) for $75.  These chains could buy thousands of each for what, 80% of Walmart retail? Amortize those prices over the useful life of each appliance, and it wouldn’t add more than a few pennies a day to the cost of a room. Yet most hotels in our sample still don’t let you do some rudimentary cooking.

The march to full wireless internet access continues. Curiously, it appears that wireless internet is being adopted faster than the relatively ancient technologies of refrigeration and microwaving. If wirelessness is important to you (e.g. if you’re traveling as a pair and can only plug one computer into an Ethernet cable at a time), it doesn’t hurt to request a room close to the router upon check-in. Or ask the clerk not to put you in a room in which people traditionally complain about the reception.

To us, valet laundry “service” is the opposite of a convenience. Which would you prefer to return to when you’ve been in meetings all day – expensively laundered clothes that are hopefully all accounted for, or being able to pay $1.50 to clean your clothes at your leisure? In those hotels that don’t simply have a coin-operated laundry room, getting your clothes cleaned can be more trouble than it’s worth. The author once spent two weeks in China cleaning his clothes in hotel bathtubs. We’re supposed to be beyond that in the Western Hemisphere.

Marriott doesn’t exactly offer value. They do restrict smoking as much as anyone does, but as we’re finding out, that doesn’t seem to make that much of a difference. Marriott’s maddening series of sub-brands can make it confusing to find a hotel sometimes, plus as you can see, their prices vary the most of any chain we measured. They’re also the one chain that’s embraced the European tactic of adding a separate charge for going online. If you’re in Macon, look for a Wi-Fi hotspot in the McDonald’s parking lot next door.

Our conclusion?

If this were a scientific experiment, our hypothesis would have been that Hampton Inn is the best in its class. The desk clerks are almost always polite and helpful, and the breakfast alone usually saves us far more than (what we originally assumed was) any tiny difference in price between chains. But if we had to pick a winner, we’d go with Choice Hotels – not only do they win on price in 4 out of 5 cities (losing by 50¢ in the 5th), but they have less smoking, more kitchen appliances, more complimentary food and more convenient internet access than anyone else.

**This post is featured in the Festival of Frugality #270-Spring is Coming (One of These Days) Edition**

and

Yakezie Carnival: March 6th Edition

The Best Hotel Values in America, Volume I

Cheapest room, $339. Internet available "for a nominal fee".

The CYC authors travel, a lot. And we’re proud to say we’ve never stayed in an expensive hotel that a client wasn’t paying for. Even then, given the opportunity we’d prefer to have traded down to a business-traveler hotel and pocketed the difference. But that damn social propriety gets in the way again, and considers that to be the height of cheapness.

Business-traveler hotels. Somewhere well south of the Ritz-Carlton, but not Americas (sic) Best Value Inn, either.* Antiseptic and uniform, they represent a piece of new Americana that we can’t help but love. In this post and the next, we rank the nation’s predominant chains and see if we can’t save you some real money.

Sure, no chain hotel has the charm of that delightful little bed-and-breakfast you stayed in that one time in Vermont; you know, the place where they served maple Anadama bread for breakfast and scheduled daily tours of the county tea-cozy-and-doily museum.

That b&b doesn’t exist, and even if it did, it wouldn’t offer privacy, superfast download speeds, freedom nor quiet. You’ll eat when the innkeepers tell you to, and you’re going to make conversation with the Austrian tourists in Room 2 whether you want to or not.

Individuality is overrated, at least in the service merchant world. That’s why when most people visit a strange town and can’t access Yelp reviews, they’ll eat and sleep at a chain rather than take a chance at some place that the locals like but that an unbiased observer would probably hate. It’s nothing personal, in at least two senses of the adjective; it’s just commerce. Most enterprises fail. The long tail is long for a reason. The successful business models proliferate. That’s why Walmart sells tens of billions of dollars of merchandise annually, and why 19th-century dry goods stores where you gave the clerk a list of what you wanted and he went in the back and got it no longer exist.

What we love about business-traveler hotels is that they have all the important amenities to distinguish them from fleabag motels, and none of the unnecessary perks that expensive hotels attempt to justify.

(Turndown service? They brag that they peel a corner back on your bed after making it? And if you patronize a minibar, you’re not just an alcoholic, you’re a financially suicidal one. Nor should you be buying in-room movies in this, the Golden Age of Internet Porn. Again, one of our unbreakable commandments is to always look at the transaction from the other party’s perspective. What are they getting out of it? In the case of all those luxury hotel perks, nothing but titanic profit margins.)

Between us, here’s a list of the things we look for in a hotel. (And just because the category’s called “business-traveler” doesn’t mean we don’t stay at these places when vacationing or doing something else.)

-Reasonable price. Details henceforth, and obviously this is the ultimate criterion after we cull the list to its finalists (this is a personal finance site, after all.)
-Smokelessness.
This one goes without saying, right? People don’t still smoke in 2011, do they? And spare us your non-smoking room on an otherwise smoking floor. We’ll take a train whistle and a rendering plant outside the window before inhaling carcinogens or even carcinogen residue.
-Internet included.
Yes, online access isn’t technically “free”, but we prefer a place that includes it in the price of the room instead of chipping away at your bank account incrementally.

By the way, did you know that free internet is largely an American phenomenon? We’ve been charged rates ranging from 11¢/minute in Cape Town to $14/day in Brisbane to $100/week in Vancouver. The Vancouver hotel (the cleverly titled Hotel Vancouver) only had internet access in one little 100-ft2 area in the lobby. Fortunately, that area included a couch. This was in 2007, by the way.
-Quiet.
This is a tough one, and not completely under the control of the hotel itself, but…let’s just say we prefer hotels that attract the kind of guest who doesn’t need to be asked to keep the TV volume down at 1 a.m.
Breakfast included. If you’re the kind of person who skips breakfast (see “smokers”, above), maybe this isn’t so important to you. To us, its absence is almost a dealbreaker. And none of that Continental foolishness, either; the boy needs protein or he’ll starve.

For at least one CYC author, the typical move is to get downstairs when breakfast starts, inhale some carbs and coffee, leave 20 minutes later to find a nearby gym (see below), return and then load up on something involving eggs. Best of all, the self-serve setup means you set the portion limits.

The alternative is to find a Denny’s or an IHOP, which can set a party of two back $33 or so. In some instances, that’s almost 40% of the price of the room. Nor does either stand-alone restaurant let you have seconds. Failing the included breakfast, we can be persuaded to settle for:

-Microwave/fridge. We don’t know what our stomachs are going to do, and neither do you. The idea of being arbitrarily forbidden from eating at any given time just because some 1960s technology isn’t readily available to satisfy our hunger just won’t do.
Laundry room. Contingent on how long of a trip you’re on. After 5 days in the canyons of southern Utah, with only 4 changes of clothes in the truck, a giant washer and dryer represent the ultimate in luxury. Especially when the alternative is lugging your stuff across town and waiting patiently while it spins in a room full of current and future parolees.

Amenities we don’t care about:

“Fitness center”. A treadmill and a couple of pairs of dumbbells? Thanks, but we’ll find a real local gym. Our chain memberships (hey, there’s that word again) usually enable us to, thus costing us nothing extra.
Premium cable. You have ESPN and Fox News? Then we’re good. If you don’t, we’re still good. After all, the only reason for watching TV, ultimately, is football and if you want to see a particular hard-to-find game that badly (e.g. one that’s broadcast on the NFL Network, which no commercial client carries), then you can find a local bar. Besides, a business-traveler hotel will likely have the same cable package that the 5-star hotel across the street has. And is TV really that important? Read a book. Every hotel room has a Bible in it anyway.
Business center. Shorthand for “extra fax machine that we put in a room next to the front desk.” No one needs this.
Iron, blow dryer, coffeemaker, included newspaper. Take these out of the average hotel room, and no one would notice.

Next week, the results.

*Oh, what utter toilets. And the worst Americas Best Value Inn of all is the one in Anchorage. They recently reglossed it “Executive Suite Hotel”, and if Radio Shack called itself “Ultra-Luxurious Consumer Electronics Boutique” it wouldn’t change a thing. If you’re ever in Anchorage and counting pennies, pay the extra $10 and stay at the Motel 6 instead.